FAQs

Who are the designers?

The designers are finalists and winners of the TENCEL™ Art of Shoes Design Competition 2020, a nationwide design competition that sought to find rising fashion design talents in Singapore. They each completed a 4-day Digital Footwear Design workshop at TaF.tc, designed their own sneaker mini-collections, and – out of over 160 contestants – rose to the very top.  

Want to see how the sneakers look in action? Watch them walk down the runway in our TENCEL™ Art of Shoes Virtual Grand Finale!

When is the pre-order period?

We are expecting to open pre-orders for Singapore-based customers on March 3rd, and we will close pre-ordering on March 31st (Wednesday), 11:59pm.

Shop the collection here!

What is TENCEL™?

TENCEL™ Lyocell Fibers are material made from sustainably-grown and procured tree fibres, manufactured by Lenzing. Lenzing has supplied TENCEL™ Lyocell Fibers as part of the sneaker design process of the TENCEL™ Art of Shoes. All sneakers were designed using TENCEL™ fabrics. Find out more on their Instagram!

How many orders must each sneaker get to be produced?

Each sneaker must have a minimum of 20 orders to be produced.

What sizes are available?

All sneakers are made in sizes EU 36 – 44. Please note that the sneakers run slightly larger than true-to-size, so you may want to order a size down for a closer fit!

Will I be refunded if I place an order for my favourite sneaker design – but it doesn’t hit 20 orders in time?

Good news: you will be fully refunded within a month after you placed your order. 

Bad news: you won’t get to own your limited edition TENCEL™ Art of Shoes sneaker. So rally your friends to support your favourite designer(s)!

Do you ship internationally?

Yes! These sneakers are available for international orders, with a shipping flat fee of S$40. 

Will you do returns or refunds for the sneakers?

As the TENCEL™ Art of Shoes Collections are limited edition, we will not be doing returns nor refunds (unless the sneaker you pre-ordered does not hit the minimum 20 orders).

How long will it take to receive my sneakers?

The sneakers are expected to be manufactured and produced within 3-4 months after the pre-order period. 

The delivery time will depend on the delivery location, but we will endeavour to have each sneaker delivered within 10-14 business days for Singapore-based deliveries and within 1-2 months for international deliveries. However, we may experience delays in shipping due to the pandemic situation. We thank you for your understanding in advance!

Alternatively, you can also pick-up your sneakers at our office (298 Tiong Bahru Road, #14-06 Central Plaza, Singapore 168730) at no delivery cost. We will notify you via e-mail as soon as they are ready for pickup!

GET THE LATEST IN THE LABEL SG

New collections. New designers. New item drops. Be the first to know what’s happening in Singapore fashion.

GET THE LATEST IN THE LABEL SG

New collections. New designers. New item drops. Be the first to know what’s happening in Singapore fashion.